24/7 Customer Support in Shared Hosting
All our shared hosting plans feature 24/7/365 pre-sales, customer and tech support, so regardless of whether you are inquiring for our website hosting services before you make a purchase or you're a current client and you have any question or some problem, you are able to contact us any time, including holidays and weekends. We have a number of channels to contact us - several telephone lines around the globe for your convenience as well as live chat support for billing, pre-sales and general questions; email messages as well as support tickets for more technical issues or any troubles which need extra time to research and resolve. Unlike many other website hosting service providers, our trouble tickets come with a warranted maximum response time of only 1 hour, which means that regardless of what your trouble is, it will be resolved in a timely manner and you won't waste days in order to have something fixed.
24/7 Customer Support in Semi-dedicated Servers
You will be able to try our support services even before you obtain a semi-dedicated server account from our company as we have phone and online chat support for pre-sales, billing and general questions. Our agents can help you choose the right plan or provide you with info about our servers, so as to verify if the system requirements for your websites are met. When you're an existing client, you'll also be able to contact us via e-mail or through our ticketing system, that can be accessed via the Hepsia hosting Control Panel. We guarantee that any time you employ these 2 methods of correspondence, you will get an answer within less than one hour and that’s 24/7, including weekends and official holidays. In case you have used the website hosting services of other suppliers, even large ones, you're able to compare the response time considering that it often takes an entire day for them to take care of a ticket.
24/7 Customer Support in VPS Servers
Each VPS server plan that we provide features 24/7 customer and tech support, so in case you encounter any issue with the pre-installed software on your machine or you have any pre-sales or basic questions, you'll be able to get in touch with us at any time, even weekends and holidays. For your convenience, we offer different methods of communication - telephone support with several local numbers internationally, live chat, emails and a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complex technical issues as it will be much easier to keep track of what's going on. The maximum warranted response time for all the e-mail messages and tickets is an hour, however it hardly ever takes that long to get support. When you add the Managed Services upgrade that we supply, our administrators can also help you with any kind of third-party software difficulties.
24/7 Customer Support in Dedicated Servers
With a 1 hour max answer time warranty, you will get prompt support when you get a dedicated server from our company. Our customer and tech support crews are accessible 24/7/365, as a result if you open a support ticket from your billing account or you send an e-mail message about any issue with your server or the pre-installed software on it whatever the time of the day, you'll have an answer within one hour, even during holidays. Our ticketing system is the best option when the issue involved requires a longer period of time to be resolved or when it has to be sent to our admins, because it is much easier to track the communication sent on both sides. For basic, billing and sales issues/inquiries, you are able to call us or talk to a live representative using our chat service. If you add the Managed Services upgrade to the server plan, our administrators will also assist you with third-party software installation as well as troubleshooting and just like the basic support, this service is available 24/7 too.