There are a number of ways to get in touch with the web hosting company whose services you’re using, but the one that you’ll always find no matter which company you opt for is a trouble ticket system. It’s the least complicated communication channel for many reasons. In the event that no customer support team member is available at the moment and they’re all occupied, a phone call may not be answered, but a ticket will always hit home. Besides, you can copy and paste extensive pieces of info without having to worry about typographical errors, and if a given issue requires more time to be sorted out or a number of replies need to be exchanged, all the information will be in the exact same place, so either party can always see the comments left by the other one. The negative side of using tickets to get in touch with your web hosting company is that they are usually separate from the hosting platform, which implies that if you have to provide info or to follow guidelines, you’ll have to use at least two different accounts and this number can grow in case you would like to administer a handful of domain names. Moreover, lots of hosting providers reply to tickets after a few hours, or even once in every 24 hours, and for you as a client, this simply means wasted time whilst awaiting a reply.

Integrated Ticketing System in Shared Hosting

Our shared hosting plans come with an integrated trouble ticket system, which is included in our in-house built Hepsia Control Panel. As opposed to other similar tools, Hepsia permits you to manage everything connected with the hosting service itself in the very same location – payments, website files, emails, trouble tickets, etc., avoiding the necessity to sign in and out of different systems. If you have any pre-sales or technical questions or any difficulties, you can send a ticket with just several clicks without needing to sign out of your hosting Control Panel. In the meantime, you can pick a category and our system will offer you a number of educational articles, which will give you more info and which may help you solve any specific problem even before you post a ticket. We guarantee a support ticket response time of no more than 60 minutes, even if it is a weekend or a legal holiday.

Integrated Ticketing System in Semi-dedicated Servers

The support ticket system that we’re using is integrated into the Hepsia Control Panel, which we’ve created for our semi-dedicated plans, which implies that you will not require an additional platform to contact our customer service team – you can do that on the spot the moment you confront a difficulty. Sending a new ticket requires a couple of clicks of the mouse and finding an older one is equally simple. Using our clever search option, you can quickly find any ticket that you’ve sent in the past. You can submit a ticket at any particular time as our help desk support staff members are on duty 365 days a year and reply in less than an hour, even though it rarely takes that much to obtain support. With the Hepsia Control Panel, you’ll have everything in one single location and you can just forget about the need to sign in and out of two or more platforms to troubleshoot a simple issue.