One-Hour Response Guarantee in Shared Hosting
Our shared hosting plans offer a 1-hour response time guarantee, which suggests that irrespective of what question or complication you might have, we will always be there to lend a hand. The fact is, it seldom takes more than half an hour to get a problem resolved or a question answered, and this is valid for both technical and sales matters. Our customer care team representatives will be at your disposal 24/7, even on weekends and national holidays, so you will get instant assistance whenever you need it. We are aware of precisely how precious time can be, so by the time we reply to your email or support ticket, we’ll have explored the matter and, in case we haven’t worked out a solution, we’ll give you more details on what you need to do on your end, when the case necessitates it. With our support services, you can rest assured that there will be somebody to lend you a hand straight away, irrespective of what time of day or night it is.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server package from us, you can take advantage of our mega-fast support service. You’ll obtain a reply to any support ticket opened via the web hosting Control Panel or e-mail sent to our technical and client support staff in no more than sixty minutes. The response time is guaranteed and it applies irrespective of the issue – billing or technical. It often takes much less time to explore and troubleshoot a problem. We’ll give you more info if the solution entails something that should be done on your end. If you get in touch with us during public holidays or weekends, the response time will be the same and since our support staff is working 7 days a week, you’ll receive prompt help for any technical, general or billing issue irrespective of the hour at which you contact us.