There're lots of shared hosting providers on the market, yet many of them are resellers who have limited resources, particularly in terms of support. A way to distinguish them is the option to get in touch with the company over the telephone. The level of support that you can receive via this particular channel of communication will vary based on the supplier - several of them offer professional telephone support, while others offer basic and customer support only because some matters are more time-consuming and it would be far easier to be resolved with a support ticket, particularly if the situation needs to be escalated. Still, it is good to find that you can contact your hosting provider since there are many small-scale problems that can be managed effortlessly and timely with a phone call, not mentioning that you'll be able to get additional information for the services before you become a customer.

Phone Support in Shared Hosting

We believe that having the option to speak with a live representative is very important, that's why we have 3 support lines around the globe (USA, UK and Australia) and you can contact us over the phone for 14 hours every day. If you consider getting one of our shared hosting plans, for example, you will be able to give us a call and find more about our solutions prior to ordering to ensure that we cover all the system requirements for your websites. Following the purchase, you can get in touch with us about all the sales and / or billing troubles you may have, or get any type of general or basic technical info you need. We've aimed to find the optimal balance between telephone and ticket support, so for solely technical issues you can use our ticketing system, that will help you monitor the communication and any new developments in the resolution of your issue.

Phone Support in Semi-dedicated Servers

Every time you want more information regarding the semi-dedicated plans that we offer, you're able to call one of the three support lines that we have around the globe - in the United States of America, the United Kingdom and Australia. In this way, you are able to check ahead of time whether our services are appropriate for your web sites. In case you're already our client and you've got a semi-dedicated account, you are able to reach us on the phone for fourteen hours every day about any kind of billing or common issues. For strictly technical troubles you'll be able to take advantage of our ticketing system so as to contact our technical support because someproblems simply require extra time to be dealt with, still we will help you over the phone with lots of minor tech issues as well, saving you efforts and time.