Tech Support Channels
A One–Hour Ticket Response Time Guarantee
All your support requests will be responded to in no more than one hour after the support ticket or e–mail is received. If your case calls for additional assistance from a server administrator, we will direct the trouble ticket or the e–mail to the person on duty, right away and we will leave a comment to inform you that more time will be required for finding the optimal solution. If you take advantage of our Managed Servers package, any of the server management tasks included there will be executed whenever you choose.
An Excellent Support Service
We will be available to you 24/7 to answer any inquiries that you may have about our Web Hosting Control Panel or any of the applications that we have pre–installed for you on the dedicated server. If you also require assistance handling server admin procedures, you can have a glance at our Managed Servers package, which includes data backup hard disk space, weekly Operating System updates, server monitoring and rebooting services, as well as software installation and troubleshooting services
An Intuitive Help Area
Our Web Hosting Control Panel is pre–installed for every dedicated web hosting plan. Among its functionalities is a rather convenient integrated knowledge base that will walk you step by step on all the operations that you can carry out. Most of the educational articles have video versions that demonstrate all the tasks that you can perform in a highly illustrative way. You can find all the how–to articles and the video tutorials in the upper right corner of each Web Hosting Control Panel section.